General Policies

Pricing Policy
Prices are subject to change without notice. FlyElectrics assumes no liability for typographical errors, software bugs, or monetary exchange rates.

Special Orders
Unfortunately, we cannot stock every item from our suppliers.  As a service to you, we will special order items upon request and ship the item(s) to you as soon as they arrive.  Please contact our customer service department to place your order. Full payment is due at time of order.

Product Inspection
When you receive a shipment, inspect it thoroughly, and keep the original sales invoice. If your shipment is damaged, STOP!  If the package looks damaged, have the carrier note it and, if at all possible, open and inspect the package in the carrier's presence. If the contents are damaged in any way, report the damage immediately to us by phone and we will begin damage claim proceedings. Do not discard any packaging materials or otherwise handle or disturb the package. You will receive instructions on the next step, whether it is on-site inspection or retrieval by the carrier. Proceeds from the damage claim filed by FlyElectrics will release the shipment of replacement merchandise.

Return Policy
We offer a return policy for a period of 15 days after your receipt of goods for stock items (i.e., not custom items). If you receive a shipment and find you don't want or like the product for any reason, call us to request a Return Merchandise Authorization (RMA) number. Based on your verbal warrant that the merchandise is in new and unused condition, we will assign your RMA number by phone. Your RMA number is valid for a period of 14 days . Once you have the RMA number, prepare the merchandise for return. Include a copy of your sales invoice, along with all original parts, packaging, and literature for the item. Attention to packing and cushioning is a must, as the usable life of a box is shortened each time it is handled by carriers. Once packaged securely, ship the merchandise to the address below. Be sure to insure the shipment adequately against loss or damage.

FlyElectrics, Inc.
Attn: RMA# <your RMA number>
8511 Ephraim Road
Austin, TX 78717

In order to assign credit for the merchandise returned, we must receive it in new and saleable condition, accompanied by a copy of the original sales invoice and with reference to the RMA obtained by you prior to the return shipment. Unauthorized returns will not be honored, and may be refused, returned at your expense, or disposed of at will. Returns of partially built/assembled, used, or damaged goods from the field will not be honored. Once received and inspected, we assign a credit for the invoice price of the merchandise; shipping charges are not refundable or reimbursable.

If you have conferred with us and selected a product more suited to your skills/desires, your credit will apply to the new shipment; or if you prefer a refund, we will credit you by the original method of payment. If the 15-day period has lapsed we may opt, at our sole discretion, to accept a late return with a restocking charge of 25%, for store credit only.

Clearance Items
Items sold on clearance are sold "as is" and are not returnable under any circumstances.

Packages
Combo packages or systems are sold at a discount and are considered custom orders. They may be returned for store credit or exchange only.

Merchandise Defects
Radio equipment (radio systems, transmitters, receivers, servos, except speed controls): use the warranty information provided with the product to contact and pursue remedy directly either the manufacturer or distributor. This is the quickest and most direct way to resolve the problem. Be sure to include a copy of your sales invoice. Other products and accessories, including speed controls: Please contact us before you take action that could void your warranty. For example, double-check to ensure that all radio connections have the correct polarity and are hooked up properly before you turn on the power. If you need guidance, we will assist you in troubleshooting. If we determine that the item is not working properly, we will issue an RMA for repair or replacement of the item. If it is found to be in working order, we will return it to you.